One of the customer’s users forgot their password, so I issued a command UserAdmin.resetOktaPassword(‘email_address’). No problems there, email was sent successfully with the password reset hyperlink.
However, Okta then asked them a reminder question which the user never remembers setting up (something like favourite actor), but the user cannot remember it. Tried three times and user was locked out.
What can I do to avoid having to remove the user and recreate them, that will satisfy Okta’s questioning requirements?